Roland Earns ISO Certification For Customer Service & Distribution.
Irvine, CA. September 30, 2003 Roland DGA Corporation today announced that it has achieved a new ISO 9001:2000 certification for all distribution, service and repair facilities located at its headquarters in Irvine, CA.
"These third-party audits show that Roland DGA not only has high standards, but it has the resolve to live up to them, too," said Bob Curtis, President and CEO of Roland DGA. "This new ISO certification focuses on ways we can better serve our customers and continually improve the quality of our products."
Roland first became ISO-9002 certified in February of 2001 for its distribution policies. The new ISO 9001:2000 standard covers distribution plus every area of customer service. From offering training to backing up products with technical support, Roland-s primary goal is to provide customers with products that exceed their needs and expectations for performance, reliability and safety at a competitive cost.
Combined with Roland DG-s ISO 9001 and 14001 certification in Japan, Roland holds a complete international ISO registration. It demonstrates to Roland business partners and customers that, from manufacturing and delivering products to providing superior customer service, Roland is a world-class company.
"From our factory in Japan to our customers in North and South America, our entire system is ISO certified," said Masahiro Tomioka, president of Roland DG Corporation. "Roland equipment owners can be assured that they will receive consistent, high-quality service. This presents a fresh opportunity to the entire Roland Group to meet market demand with the finest quality products."
ISO (International Standardization Organization) is a worldwide federation of national standards bodies from some 120 countries, one from each country. Its mission is to promote the development of standardization and related activities in the world with a view to facilitating the international exchange of goods and services, and to developing cooperation in the spheres of intellectual, scientific, technological and economic activity.
About Roland DGA
Roland DGA Corporation is the North and South American marketing, sales and service arm of Roland DG Corporation - a worldwide leader in the fine art, photography, sign making, graphic arts, engraving and 3D modeling industries. Established in 1983, Roland DGA serves as a two-way bridge between the manufacturing of dynamic technologies and the creative professionals who put these products into action.
Editors note: Picture Available on Request.
Contact Will Curtis, firstname.lastname@example.org.
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